On our home page at the top right corner you will see the option of "Sign In / Register". Click on it and you will be guided to the "log in" page.
After login in to your account, on the left side of the page you can see the option of Orders. Click on it and you will see the list of orders you have made with us. You can then click to the specific order and see its status.
Please take a screen shot of the error message and send it across through an email. We will look into the issue.
You can become a part of Utsav family in one simple step. You need to click on "Sign In / Register" option on the top right corner of our website and provide us with some of your basic information.
We will send you automated email confirming that you are registered with us along with your login ID and password.
If you have forgotten your password or it does not work for some reason, the first step we recommend is to try the Forgot Password link to generate a new password. If this new password doesn't work, please contact Customer Support.
For registered users we offer the facility to retrieve saved addresses. For all new customers, we send the login password to the email address provided at the time of registration. Once you have ordered with us, your shipping address is saved in your My Account section. While placing any subsequent order, simply enter your email and password to use this saved address. You can also login to the My Account section to manage your saved addresses.
You may follow the following steps to place an order:
1) Select the desirable item (as fabric or as customizable)
2) Add the item to Shopping bag
3) Click Proceed to checkout option
4) Login with your account details or proceed as guest
5) Enter the shipping address and select a payment mode to proceed with the payment.
6) Click Place order and complete the payment.
7) On successful order placement the Order ID will be generated.
There might be some problem with your system cookies. We request you to please delete stored cookies from your system and try again. It should sort out the problem.
There are few items on the website on which the blouse worn by the model is for photography purpose. Hence, we provide matching blouse for those items which may differ from the one model is wearing.
The time to ship of all the items is mentioned on the website. Additional 4 days are required for customization and 3-4 days from the date of shipment.
We at Utsav deliver orders through reputed courier companies like DHL, UPS, and First Flight.
Once your order is successfully placed you will receive a confirmation email from us. You can also login to the My Account section and check the status of your order.
At present we do not take orders over phone. Would request you to place the order through our website.
We will try not to attach the invoice but generally because of the prevalent regulations we send the invoice along with the product.
Yes, we do allow exchanges. For further details on this please check our Returns Policy.
Request you to place a fresh order for the item you choose to purchase.
Checking your order status is very easy. You need to log in to the My Account section and click the Orders tab. The order, and item, status will be available there.
The product will be dispatched within 1 bussiness day of placing the order. An additional 4 days are required to deliver the product at your doorstep. Also, if you opt for stitching then it will take 4 days extra for customization.
This indicates that the item is in process in our workshop and will be shipped soon.
You will receive an auto-generated email from us with details of the item which has been shipped along with the tracking details. You can also track your order here.
This can happen as different items have different processing time. Items which get ready first are shipped to you separately.
For priority requests, we can try for it. But we cannot assure that we can make the delivery as per your request. Sometimes the product takes their due time in processing. If you have any time constraints then you can always opt for Ready to Ship products on our website.
Yes, we can certainly remove the stitching or customization request from your order. As long as the order has not moved to the Processing stage.
The status indicates that there is a confirmation required from you for the item. You will receive an email from our customer service team with the list of all details required from you.
Due to differences in Shipping Costs, we cannot ship items from one order to two shipping addresses. IF you need delivery at two locations, we request you to place two orders.
Once an item is out of stock there is no certainty to provide that item in future. You can check the similar items available on the website.
All you need to do is provide us the item code and the required number through an email so that we can check and inform you about the availability.
No, you don't have to be a registered user of Utsav Fashion to shop with us. However, being a registered user helps with faster checkouts and personalized recommendations. Keeping the many benefits of registration in mind, we have made registration very simple. While completing an order all you have to do is choose the Guest Checkout option and we will register your email and send you the My Account password.
For all items we offer the best value to our customers. In this case, it might happen due to various factors like high demand of the item or low cost of the raw material.
We offer our products at a very reasonable price and we are not in practice of offering discount on regular items. Our mission is to give our customers fresh fashion at genuine prices. We assure you that it will be hard to find such a huge range of items and varieties under one roof with so many offerings like Truste Certified Privacy, VeriSign Trusted Privacy, McAfee Secure, and Customization Flexibility. We would also like to introduce our Sale section. You may find items ranging from 10% to 30% discount. You may check our Sale Section items link for sale. If you want to purchase our items in a bulk then kindly let us know the item codes and the exact quantity so that we can check and advise you accordingly.
Only one discount code can be used at a time to place an order. We will update you if there are any changes in future.
The $5 discount code will remain valid, you can always use the same on your future purchase with us.
As the item is already on sale and on a discounted price, any additional discount will not be applicable to it.
Request you to send us an email with the code provided to you along with the item details, we shall assist you in getting the same redeemed.
All discount codes are subject to expiry. We request you to email us the code so that we can check the same from our side, and update you on it.
To select the free fashion accessory with your order, you will have to login to the My Account section and complete your profile. Telling us a few simple things like your date of birth (for special surprises). Then, click the Fashion Accessory tab on the left and proceed to select the item of your choice for the eligible orders. Please remember to select the gifts against all items and submit the complete form.
The gift card has a lifetime validity.
There is no minimum order value. You get a fashion accessory free with every item you purchase with us.
The free fashion accessory is a gift from us to you, as a gesture of good will for shopping with us and cannot be exchanged for cash or discounts.
The free fashion accessory selected by you will be shipped along with the item, both will reach you at the same time.
For cash on delivery orders, you can select the free fashion accessory only after the order has been confirmed and moved to processing.
The fashion accessories we offer free with every item bought are complimentary and are not available for sale.
In case you cancel the order, the free gift is cancelled automatically.
Well, we take a lot of time to select these gifts for you and make sure you have a large range to choose from. But we keep on refreshing the free gifts frequently for a wider selection. Thus, free gift section is separately managed and cannot be clubbed with any other item.
We offer all our products at a nominal price keeping the quality standards in mind. However, we do offer various promotions from time to time and also have a separate sale section for items with discount.
For all the items, we generally provide sleeves upto 3-5 inches on special request of the customers. But, it is encouraged to check the possibility of the sleeves before placing the order for such items.
Customization can be added against the order till the time the order is not dispatched. You will however need to pay the additional stitching charges through a payment link we provide.
Measurement can be changed till the time the item is not sent for stitching and the updated measurement attributes must be communicated to our customer service team on priority.
In a pre-stitched sari, the sari is stitched with the petticoat. If you wish to have the sari stitched separately then you need to mail us about it after placing the order.
2 Inch loosening will be available in all items stitched on custom measurements.
Yes, of course you can submit your measurements later. However to ensure that your order is processed at the earliest, we urge you to submit your measurements with the order.
Customization charges are divided in two parts one part is "Standard Stitching" and second part id "Udesign" for custom measurements. Below are the pricing details for both part.
Standard - $10.00 / Udesign - $15.00 / Semi Stitch - $10.00
Standard - $12.00 / Udesign - $15.00 / Semi Stitch - $12.00
Standard - $20.00 / Udesign - $25.00 / Semi Stitch - $20.00
Your payment may have failed due to some technical error while performing the transactions. We’d suggest you to try a different Card for payment or contact your respective bank.
This may have happened due to some technical error while performing the transactions. Write back to us with your payment details with an option of whether you want Refund or Gift Card to shop at Utsav Fashion.
If your payment is not completed successfully through the Gateway used, please try to make it using another Gateway by deleting the cookies from your system. However, if the issue persists please send us the error message which you are getting while trying to complete the payment and we will forward to the concern department for further assistance.
We accept payments through:
I) Credit Cards: Visa/Master Card/Discover/JCB/American Express/Diners Club cards.
ii) Debit Card
iii) PayPal Account Transfer
iv) Net Banking
v) Gift Card by Utsav Fashion.
vi) Swift Wire Transfer
For more details, please check Payment Options.
Partial payment is not applicable. To complete your order you need to make a full payment.
We do not seek any credit card information from our customers through e-mails, phone calls or in any other way. Also, we suggest you to please do not share it with anyone. However, for the interest of those customers who are making online payment, we are using special credit card security technology called SSL (Secure Sockets Layer). This encrypts your credit card number so that it cannot be read as the information travels over the Internet. All your credit card details which you fill online for making payment on our website directly goes to the issuer bank. For more details, please check Credit Card.
Your credit card or any other bank details do not come to us but to the credit card company directly for the payment approval directed by Gateway Interface. Hence, your bank details stay confidential.
Utsav Fashion is using latest data encryption technology to ensure that your account information is not available to outside resources. Also we never authorize our customer's information to any third party. We consider that the privacy of our customer is extremely important to us. We are in the business of serving you and not selling the information of the customers. Your name, address and other information's are collected only to attend your order.
This may happen due to the following reasons:
I) Incorrect details of Credit Card
II) Credit Card declined from Credit Card Company/Bank
III) Crossed Excess Credit limit available on your Credit Card
IV) Credit Card Company doesn’t allow Overseas transactions
V) Mismatch of Shipping & Billing address
For further assistance, please contact your respective bank.
In case of Credit Card payment, we accept Visa/Master Card/Discover/JCB/American Express/Diners Club cards. For debit card payment, please check with your bank if they facilitate with overseas payment.
You can change the mode of payment only before it has been made. Once payment completed and approved by us, it cannot be changed.
No, you cannot transfer money if you do not have PayPal account. But you can use your credit card to transfer money in our PayPal account.
We process the order once the payment gets confirmed. Thus, if you have made your payment via e-cheque, we would start processing your order once it gets cleared.
US Dollar is the standard currency used on our website. You will be able to view the price in your currency only in the item page. You will not be able to view the total amount in your preferred currency.
In case, you do not have a PayPal Account, you can transfer your funds through credit card or Debit card. You can also make the payment via Net banking.
Yes, we do accept payment via Wire Transfer. For more details, please check Payment Options.
A slight change in price may occur due to currency fluctuation. It always reflects the most recent price with the displayed products on the website.
It makes no difference from which country you are buying our products, you will be charged in your local currency - the US dollar equivalent amount for your order (on the basis of present conversion rate of your respective bank).
In such case, you can make the payment through Wire Transfer. Please get in touch with our Customer Support Team to understand the process. For more details, please check Payment Options
You need to log on to your PayPal A/C and Click on the ‘Overview’ option below ‘My Account’ to view the Notification of the money sent by us through PayPal ID where in you need to Select on the ‘Accept Payment’ to get back the Refund.
We have 3 payment gatways
3. CCavenue INR
For more details, please check Payment Options.
We have net banking gateways like - HDFC Bank, Kotak, ICICI Bank, IDBI Bank, Induslnd Bank, Punjab National Bank etc.
PayPal ID is the Email ID by which you are registered with PayPal while opening an account to transferring and receiving of money.
No, it is not compulsory to register in PayPal. You can use PayPal as a Guest User. Guest user is being used by credit/debit card holder who wants to use the PayPal gateway just as a service provider.
We do not accept any payment through Western Union Money Transfer. You may make the payment by using your credit/Debit card (support online shopping) or Net Banking. You can even use Wire Transfer.
An international Transaction fee is not charged by us. The same is charged by the respective bank of your credit or debit card. Cross border or International transaction fees are actually charged by your bank. Many times the bank will even try to hide the fee or not claim responsibility for charging it until they are pressed. We receive many inquiries from our customers because they think they are being overcharged. This is a very difficult issue but the answer is that customers must contact their bank for additional information on these fees.
There are no extra charges on cash on delivery orders. However, VPP charges will be applicable.
Cash on Delivery option is only available for orders shipping to India.
Delivery is made either through reputed courier companies or Indian Postal Service.
We will notify you through email or call upon receiving the order and will take the confirmation accordingly within 1 bussiness day.
The Cash on Delivery facility is available for orders of upto INR 5000.
You can pay the excess amount above INR 5000 to our ICICI bank account. For any further clarification please contact our customer service team.
Yes we do ship a copy of invoice along with the parcel. In case you require additional copy, we can always email it to you.
Yes partial shipment is possible. However, individual item value needs to be less than INR 5000.
Variation in price depends on multiple factors. Please mail us the item specific link of the site where you have found the item in lesser price so that we can assist you accordingly.
Please place a fresh order for the item you wish to purchase
It will be difficult for us to cancel your order if the same has already been dispatched or undergone customizations. However we request you to email us at firstname.lastname@example.org with a reason of cancellation, we will check the status of your order from our end and assist you accordingly.
You can surely change the Shipping Address till the item is not shipped. Please contact our Customer Service Team for the required amendment.
Yes you will get the refund of the shipping charges as we provide Free Shipping across India. Please contact our Customer Service Team for the required amendment and refund.
Yes, we ship the orders to every corner of the world. We have partnered with reputed shipping firms to offer our customers the best service..
Before an order is shipped, you can login to the My Account section and view the Order Details to review its status. Once an order is shipped, we email the courier company's name and order tracking number to you. You can visit the courier company's website to track your order
If you have the tracking information reference number and name of the courier partner), please visit the courier partner's site and check for your order. You can call the courier partner with your reference number for clarification. If you are not happy with the information, please contact our customer service with order number and we will be happy to help you.
We try our best to meet the requirements of our customers. If you require expedited delivery, you can raise a request for it with our Customer Support team and we will try our best to meet it. However, we cannot guarantee that it can be expedited. If you require your garments on priority, we request you to see our exquisite range of Ready to Ship items.
The address where you receive your card statement details is called Billing Address.
The address where your orders are delivered is called the Shipping Address.
Yes, you can give different addresses according to your convenience.
We operate with all the renowned logistics companies such as DHL, UPS, and FedEx. The delivery of your items is completely secure.
Ready to Ship are those items that we can ship within 1 business day of receiving your order. View the complete selection of Ready to Ship items.
Custom Duty charges are a tax levied on import of goods by the custom authorities of your respective country to raise revenue. Mainly, custom duty is levied on the value of goods or upon the weight, dimensions or some other criteria of the item. These vary from country to country, and even from item to item.
Every time when an item crosses an international border from one country to another, it is subject to these charges by the importing country rules and regulations. Charges such as Custom or Import Duties, VAT, Local Sales Tax, Clearance charges are not in our, or any seller's, control, but are determined by your local government.
No, that will not be possible. As a recognized e-commerce company, we pride ourselves in complying with the many rules and regulations that govern international shopping.
We have no control over these charges and cannot predict where they will occur. Every time when an item crosses an international border from one country to another it is subject to these charges by the importing country rules and regulations. The charges may vary according to the rules of different countries depending on item, item value, quantity, end use, materials or methods used to make the item, discretion and work load of the duty officer etc. If you are in any doubt, you are encouraged to check with your country custom office.
There are different rates of duty for different goods imported from certain countries in terms of bilateral or other agreement with such countries which are called preferential rate of duties the duty may be percentage of the value of the goods or at specified rate. The rate of customs duty applicable will be as provided in Customs Act, subject to exemption notifications, if any, applicable.
Shipping cost is something which you have paid us to ship the item to you. All Utsav products are shipped on CIF (Cost Insurance Freight) prepaid basis. If the courier delivery person tries to collect shipping charges from you please do not pay and contact us. But VAT/custom taxes and import duties must be paid directly by the buyer to the courier agency. VAT / Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by your government.
We have a list of countries where these charges may occur and we always send an automated email to all our customers once the order is placed informing them about the charges so that they will be aware of these charges at the time of receiving the delivery.
In such cases, we request you to please email at email@example.com. We will assist you further.
We request you to email us the photographs of the item received highlighting the defect so we can assist you with the solution as soon as possible.
As per our return policy, we accept returns of items within one month of delivery. Read the complete Returns Policy here.
You can read our complete Returns Policy here.
Yes, you can return a part of your order as long as it meets our terms of Return and Exchange.
Currently we do not offer this facility.
Currently we do not offer this facility.
We request you to email us the photographs of the item received highlighting the incorrect size using a measuring tape so that we can assist you with the solution as soon as possible.
If we find the concern raised by you is valid, we will bear complete return shipping charges.
Yes, you can. Please check our Returns Policy to know more.
We believe that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the actual outfits or accessories ordered. Again, if you still wish to return the item, email us at firstname.lastname@example.org along with the images so that our team can check and can assist you further.
Yes, we will refund the amount to you once the item is received in our workshop.
Yes, you can modify the order subject to the processing stage of the item.
If the replacement item is of lower value then we can provide you with a gift card to be used in your future orders.
Yes, it will be used.
For cancelled orders, the refund is issued via the same mode of payment that was used to place the order. For example, if you had made the payment for the order using your Visa or MasterCard Credit Card, refund for the cancelled order will be issued to the same credit card.
We have only one store located in Jaipur, Rajasthan, India.
We do accept wholesale orders, we request you to email us at email@example.com with your inquiry, and we will get back to you within 1 bussiness day.